Expanding Account Guard

By PWE_BranFlakes @ July 3, 2012 at 4:43pm

68 Comments »

• lordanubis24 @ Aug 12th, 2012 1:51PM

  is there any way to turn the code thing off

• baracuta @ Jul 24th, 2012 9:57AM

  My email I used to sign up with is fake so when this came out I was instantly blocked from playing sto ( which I just recently bought lifetime for mind you) so I just fully bought the game and I cant freakin play it! I agree with Kobayashlmaru, they should have posted how to turn it on if you wanted it on, not just turn it on without consulting with the people who it is affecting.

• fgivens @ Jul 16th, 2012 12:47PM

  My hotmaill account that I used to register for the STO game was hacked and blocked before the launch of the account gaurd. I first contacted PWE customer support on July 6th 2012, gave them all my information and screen shots. I tried to change my email address on my PWE account page, but was unable to do so. It is now July 16th and the issue is not resolved yet. PWE customer support is not adequate, and now I have filed a complaint with the Better Business Bureau. I am almost ready to give up and move on to some other game. Needless to say this has not been a good experience for me.

• adderdin @ Jul 14th, 2012 1:00AM

  I know that your programmers are probably pretty happy with the level of service they provided with this PoS security measure. Here is a little story how it worked for me, when you implemented this PoS I could not log in, because it did not send me an email. As it turned out, i recived the email with the one time use crap of a code after an hour, since I just wanted to log in for few minutes to check something an hour later was too late. Then few days later i could log in, without the code, it just did not ask me for it. Thought that there was a fix to the PoS security measure you provided, but no. Today it again asks me for the one time crap code, but I do not recive it via the email. I really do not care why does it arrive an hour after I want to play, I do not give a shit whos fault it is that the email arrives too late. If i cant play when I want to play, i just delete the product.

• xanxane @ Jul 13th, 2012 10:03PM

  nevermind

• xanxane @ Jul 13th, 2012 10:01PM

  I didn't get the e-mail and now it want's the code is there anything or anyone that can help me?

• mikedigger @ Jul 13th, 2012 7:34PM

  obviously some of you guys actually got that e-mail, i did not, try since 3 days to login and never ever got an e-mail with that code, things are not good if they work for you, only if they work for everyone, this is just another piece of crappy programming and guess what customer support has not answered either, what a shocker.

• ussexcelsior @ Jul 13th, 2012 5:57AM

  I feel like it's an invasion of privacy to find out it has my computer name without my consent. Seems like that should be skirting some legal line.

• crashdragon @ Jul 10th, 2012 7:10AM

  Starting to get ticked with this pushy system bugging me. I still don't trust a shoddy system that knows my computers name with out asking me for permission to access it.

• bigprobe01 @ Jul 10th, 2012 3:00AM

  I think this is a GREAT idea just for the simple fact that there are alot of low life SOB's out there that want to make your life miserable and any way they can they will even if its stealing game data----- So I say THANK YOU STO for the added security and for looking out for us that wants to play the game rest assured and worry free ------ HATS OFF

• kirk2890 @ Jul 9th, 2012 6:34PM

  this is a headache to the hakers, ¡but it's worse for me because i never received the code!

• radsjet @ Jul 9th, 2012 8:31AM

  GREAT THIS NEW SYSTEM ARE NOT JUST ANOYING IT HAS MADE IT IMPOSSIBLE FOR ME TO LOG IN AS HOTMAIL GOT THE WORST IDEA OF HOW TO UNBLOCK YOUR ACOUNTS -.- AND I CANT CHANGE MY HOTMAIL ITHER ON STO BECAUSE I GOTA LOG ON TO THE BLOCKED FIRST -.- this is just stupid ither hotmail gota change their system or star trek online needs new ways to change what hotmail your acount is bound to.

• smidgy @ Jul 9th, 2012 7:21AM

  Having recently returned to STO after a long absence (despite being a lifetimer), I just ran into this. Frankly, PWE doesn't seem to have taken into account that 'IP address' and 'computer' are not the same thing. Some ISPs, such as mine, use a dynamic IP system. This means your IP address can change, even if you're using the same computer in the same physical location connecting over the same physical hardware. As far as Account Guard is concerned, a different IP address means a 'new client' or 'new browser'. This, combined with the emails containing these 'single use codes' being delayed or simply not arriving, makes this security feature more annoying than secure for me. As such, it is now off on my account. PWE would have been better served by going the same route as WoW or SWTOR, where you get either a keyfob or app for Ipods/smartphones which generates a code there and then every time you log in.

• radsjet @ Jul 9th, 2012 7:01AM

  i have a big problem for some reason at exat same time as the game starts asking for the code my email just gets blocked -.- so now im stuck doing nothing

• calicowall @ Jul 8th, 2012 12:42PM

  @livingredshirt - I did the exact same thing. If you (the developers) want people to have faith in your security measures, you'll have to step them up. They're as secure as a paper fence against wet dogs right now.

• dancingbug @ Jul 8th, 2012 9:21AM

  Still have not received my code. Getting ready to just say screw it.

• livingredshirt @ Jul 7th, 2012 10:20AM

  When the account guard thing came up, I just hit cancel. After it brought me to the main login screen, I relogged and got into the game.

• crashdragon @ Jul 7th, 2012 10:15AM

  Not using it. It knew my computers name. How? Can't be trusted. I went to the billing section like the FAQ said, to stop it. Nothing. If I am made to use this, I shall just go elsewhere.

• antaran80 @ Jul 7th, 2012 12:40AM

  How long does it take to get that authentification code? I didn't get one!

• jayhawk2013 @ Jul 6th, 2012 7:30PM

  The Account Guard had worked alright for me, just that i received two emails of the same thing with two different codes, but i used one and and it worked great.

• adderdin @ Jul 6th, 2012 7:44AM

  This is hillarious - Today i recived 2 emails containing the same code, when I log into the game it does not ask for the code eventhough i had NEVER entered it.

• kobayashlmaru @ Jul 6th, 2012 6:19AM

  Your decision to force opt-in everyone was a bad idea. If Account Guard could truly improve security, it would make sense. But this sadly it does not, it is just purely annoying. This feature is promotes a false sense of security since it doesn't actually prevent malicious use or identity theft (actually it made it easier).

• mikewendell @ Jul 6th, 2012 6:00AM

  Actually I just read the FAQ and even I'm confused. Worked fine for me but the Opt Out instructions are unclear. Looking at the My Account page, there is nothing labeled "Billing Portal" as mentioned in the FAQ. Nor is there any link labeled "Main Menu" nor is there any link labeled "Manage Account Guard". There's billing links on the My Account page but nothing there discussing the Account Guard. The FAQ is unclear.

• mikewendell

  I found it by the way. It's actually not under the Billing Portal but the Manage Subscription page. I wonder if that will ever be clarified.

• blu3drag0n1977 @ Jul 6th, 2012 12:06AM

  I say add a Text-ing support to receive the access code via text message. or make an app available for android and IPhone users that is synced up to the server and make a random code like Google authentication.

• jennings121583 @ Jul 5th, 2012 7:41PM

  I have not recieved a code in my email account